Warranty & Guarantee - Carpet

Quality standards, warranties & guarantees

Belgotex Floorcoverings quality management system is certified to SABS 9001. All carpeting carries the ISO 9001 logo as your assurance of quality and our commitment to maintaining the highest international standard.

Five year manufacturing guarantee

All of our carpeting is covered by the Belgotex Floorcoverings (Pty) Ltd 5-year guarantee against patent and latent defects in the manufacturing process. All claims will be treated in accordance with the South African Carpet Manufacturers Standard Claims Policy. However, carpeting must be maintained and cleaned in accordance with the written instructions of Belgotex Floorcoverings.

Ten year limited wear warranty (applicable ranges only)

Carpet ranges are covered by the Belgotex Floorcoverings (Pty) Ltd 10-year warranty, which states that, when installed and maintained as recommended by Belgotex Floorcoverings, these carpets will retain at least 90% of their pile fibre for ten years.

The Warranty does not cover tears, cuts or burns or damage relating to the improper use of, or the application of improper cleaning agents. Incorrect or poor carpet maintenance or lack of protection under roller castor chairs voids the warranty.

If dissatisfied with the performance of the carpet, please notify your installer and permit Belgotex Floorcoverings to test the product. Subject to the above restrictions, if the carpet has lost 10% or more of its pile fibre it will be replaced in the affected room or area in accordance with the South African Carpet Manufacturers Standard Claims Policy.

Fifteen year limited wear warranty (applicable ranges only)

Carpet ranges are covered by the Belgotex Floorcoverings (Pty) Ltd 15-year warranty, which states that, when installed and maintained as recommended by Belgotex Floorcoverings, these carpets will retain at least 90% of their pile fibre for fifteen years.

The Warranty does not cover tears, cuts or burns or damage relating to the improper use of, or the application of improper cleaning agents. Incorrect or poor carpet maintenance or lack of protection under roller castor chairs voids the warranty.

If dissatisfied with the performance of the carpet, please notify your installer and permit Belgotex Floorcoverings to test the product. Subject to the above restrictions, if the carpet has lost 10% or more of its pile fibre it will be replaced in the affected room or area in accordance with the South African Carpet Manufacturers Standard Claims Policy.

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